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Refund policy
Return & Refund Policy
Return Policy
At TOGUD, we want you to be fully confident in every order. Because our products are consumable supplements, returns are limited to protect quality and hygiene.
Returns
• Unopened, unused products with seal intact are eligible.
• Request a return within 7 days of delivery, with the original packaging and invoice.
• Opened or used products can’t be returned or exchanged.
Damaged, Defective or Wrong Item
• Contact us within 48 hours of delivery with your order number and photos/video.
• After verification, we’ll send a free replacement or a full refund. We cover the return shipping.
Not Eligible for Return
• Products with a broken seal
• Final sale or clearance items (if marked)
• Requests made after 7 days
• Free samples and promotional items
How to Return
Email support@toguds.com, call 9289007424, or use our website contact form with your order ID and reason. We’ll review your request within 2-3 business days and share pickup details if approved.
Refunds
• Refunds are processed within 5-7 business days after inspection.
• Prepaid orders are refunded to the original payment method. COD orders are refunded by bank transfer/UPI.
Cancellations
Orders can be cancelled free of charge before they ship. Once shipped, they can only be returned under this policy.
Need Help?
• Phone: 9289007424
TOGUD may update this policy at any time, and changes will appear on this page.